IACP FAQ

Have a question for the IACP?How do I contact the IACP Office?
Administration Email: [email protected] 
Phone: 512-564-1011
Office hours are: Monday - Thursday 9 a.m. - 4 p.m. CST. 
Calls and emails from Friday - Sunday will be returned on Monday.
 
How long will it take to process my new member application?
Applications for membership will be processed within two weeks of receiving them. It is the policy of the IACP that annual membership and initial administrative fees are non-refundable. Any requests for exceptions to this policy must be submitted in writing to IACP Admin Office and a decision will be made on a case-by-case basis. Upon approval of your application and after processing is completed, new members will be entered into the database and become active on the IACP web site under the link: Find a Professional. At this time, the new member may log into his or her own profile and make changes as necessary. 
 
I am an IACP Member. How do I login to the website?
Click on Member Login in the top right corner of the website. Then enter your username and password. Use the username and password you set up when you completed your membership application. 
  
Where do I find my IACP Membership Number?
Your IACP Number can be found on the membership card sent in your New Member packet or Renewal letter. If you need to request your Membership Number, email administration with the subject line: ID number request.
  
I’ve forgotten my Username/Password. What do I do now?
You can click on Forgot Password.  A temporary password will be emailed to the email address on your profile.  You can then login and change the temporary password.  If you need assistance, please e-mail us at [email protected]  or call us at (512) 564-1011.
 
Where do I find my name listed on the IACP web site?
Click on the Find A Professional link on the home page and then enter your zip code, state, name etc. Only Professional and Associate Members are listed.
 
I am an IACP Member. Why isn’t my name listed on the IACP web site?
If you have recently applied for membership, your application is most likely still in the processing phase. Please check the website again in 2 weeks time. If after this time you still do not see your name on the web site listing, please email administration. Remember, only Professional and Associate Level Members are listed on the website. Affiliate level memberships do not receive the website listing benefit. If you are an Affiliate member wanting to be on the website, your membership level will need to be upgraded.
  
Can I use the IACP Logo on my website?
If you are a Professional or Associate Member you can use the Logo on your website and business material and indicate that you are a member. Only you are a member and in no way should it imply that your staff, coworkers, or business are members. Corporate Members may state Corporate Member of IACP, and Sponsors may state Corporate Sponsor of IACP.
 
Can I use the IACP Logo on my business cards?
Yes you may, indicating that you, as an individual, are a member.
  
Where can I get Liability Insurance Coverage?
IACP Professional and Associate members are eligible to receive a pre-negotiated reduced rate on liability insurance through the Business Insurers of the Carolinas. You will need your IACP Membership Number to receive a quote. For more information go to: http://www.canineprofessionals.com/Insurance/BusinessInsurance
  
Can I pay my IACP Membership Renewal online?
Yes. We accept Visa, MasterCard, Discover and American Express. Have your IACP Member Number and login information ready. Simply click on "Membership Renewal" on the right-hand side of the screen, fill out the renewal form and payment information, and submit!
 
Can I send my IACP Membership Renewal and payment by fax?
Yes. You may send a renewal form completed with your member number and payment information to the IACP Fax Number:  844-361-7981.
 
What happens if I am late paying my dues?
The IACP allows a 30-day 'grace' period following membership expiration. Where a member has lapsed for more than 30 days, members may keep their original "member since" date by paying a $25 reinstatement fee.  This fee will be payable in addition to the annual renewal fee.  Please call the Admin Office when reinstatement is required so we can assist you with reinstatement process.  You will want to update your profile as well - address, products and services, etc.  It is the policy of the IACP that annual membership and administrative fees are non-refundable. Any requests for exceptions to this policy must be submitted in writing to IACP Admin Office and a decision will be made on a case-by-case basis. 

How do I know when my Annual Fees are due?
You will receive an automatic e-mail reminder of the expiration and fees the month before they are due. You will be sent an additional reminder a week before expiration.  After expiration, you will be notified before your information is removed from the website listing. In addition, you can see when your membership fees are due by logging into the member section of the website and viewing your Profile.
 
I haven’t received a copy of the Canine Professional Journal. What should I do?
The quarterly CPJ is now distributed to members as an e-magazine. All past and present CPJs may also be viewed online in the IACP library.  If you prefer a printed version of the CPJ, you can subscribe for $25 annually.

All other questions and/or concerns can be directed to the IACP Administration Office.